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BOOKING POLICY

TICKET CHANGE

It is possible to change the date of your trip on the condition that there is availability on the new route and that it is run by the same company. If the change is for tickets you have already collected, these must be returned to Zaplous.com office to make the changes you desire.
Not all companies allow change of route, but for those who permit it the fare of the new tickets must be the same or greater than that of the old ones.
For all ticket changes, there is a service fee by Zaplous.com which is 4 Euro / Ticket on domestic routes and 10 Euro / Ticket on international routes. Your tickets can also be changed directly at the offices of the boat company.
In any case scenario your request has to be sent at customerservice@zaplous.gr and a member of our team will contact you back in 24-48 hours.

All the above terms and conditions can be changed by Zaplous without any previous notification.


TICKET CANCELLATION

If the cancellation is for tickets that have already been received, they must first be sent to the Zaplous.com office. Tickets are not re-issued and in the event of their loss, the fare cannot be refunded.
For any cancellation of a reservation or ticket, the amount that will be refunded to you depends on the cancellation policy of the boat company in question. Zaplous.com will inform you of the exact amount to be refunded. No cancellation is allowed after the ship's departure.
In every cancellation, the amount you paid will be refunded to the credit card you used or to the bank account you provided.
For all ticket cancellations, there is a service fee by Zaplous.com which is 4 Euro / Ticket on domestic routes and 10 Euro / Ticket on international routes and it is subtracted from the amount to be refunded. Cancellations can also be carried out directly at the offices of the boat company.
If the cancellation is for a voyage that did not take place owing to bad weather conditions, strikes, etc., you will be refunded to the total amount without any service fee, provided the tickets are first sent to the Zaplous.com office. In any case scenario your request has to be sent at customerservice@zaplous.gr and a member of our team will contact you back in 24-48 hours.
All the above terms and conditions can be changed by Zaplous without any previous notification.